Privacy Policy

When you visit the website, create an account, play games or contact support, Jackpot Jill Casino may handle information that identifies you or relates to your use of the services. The information collected depends on the activities you undertake and the permissions you provide.

Account and identity information

This may include your name, date of birth, contact details, username, account preferences and information needed to manage your player account. We may also record information about responsible gaming settings, communication preferences and requests made through customer support.

Verification information

To confirm identity, age, eligibility or account ownership, we may request verification documents and related information. This can include information shown on identity documents, proof of address, images or other material needed for checks. Verification information is handled for account security, anti-fraud controls and compliance with applicable obligations.

Payment and transaction information

We may collect records about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process card, bank or other payment details on our behalf. Where appropriate, we may receive limited payment information, such as transaction references, payment status and partial payment details, rather than complete payment credentials.

Technical, device and usage information

When you use the website, technical information may be recorded. This can include your internet protocol address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referring links and interactions with the website. We may also record information about failed logins, security events and other activity connected with your account.

Communications

If you contact us, we may keep a record of your message, the information you provide and our response. This helps us investigate questions, resolve complaints, provide support and maintain an accurate history of account-related requests.

Personal information is used only for legitimate business, service, security and legal purposes connected with operating an online casino website. Depending on the circumstances, we may use information to:

• Create, maintain and administer your player account.
• Provide games, account features and other services you request.
• Process deposits, withdrawals, transactions and account adjustments.
• Verify your identity, age, account ownership and eligibility.
• Carry out anti-fraud, anti-money-laundering, security and risk checks.
• Detect, prevent and investigate suspicious, unauthorised or unlawful activity.
• Meet legal, regulatory, reporting, record-keeping and responsible gambling obligations.
• Respond to questions, complaints, technical issues and other support requests.
• Monitor, test and improve the website, its performance, usability and security.
• Send service messages, account notices and other communications needed to operate your account.
• Send marketing communications where permitted and where you have provided the required choice or consent.
• Understand general website usage through aggregated or otherwise appropriately protected information.

Where information is used for marketing, you can usually change your communication preferences or unsubscribe from promotional messages. Stopping marketing messages will not prevent us from sending important service, security or account communications.

We may combine information collected from your account, transactions, devices and communications when this is reasonably necessary for the purposes described above. We do not use personal information for purposes that are incompatible with those purposes unless permitted or required by applicable obligations.

Who may receive information

Information may be shared with trusted service providers that help operate the website and provide services. These providers may support payment processing, identity and verification checks, fraud prevention, technology hosting, customer support, communications, analytics, security and professional services. They are expected to handle information appropriately and only for authorised purposes.

Information may also be disclosed where necessary to protect players, the website or other people; to investigate suspected fraud or misconduct; to respond to lawful requests; or to meet legal, regulatory, court, reporting or enforcement requirements. If business operations change, information may be transferred as part of a restructuring, sale or similar transaction, subject to appropriate protections.

Security measures

We use reasonable administrative, technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration or disclosure. Access may be limited to people and service providers who need information for an authorised purpose. However, no website, online transmission or storage system can be guaranteed to be completely secure.

You are responsible for keeping your login details confidential and for taking care when using shared or public devices. Contact support promptly if you believe that your account or personal information has been accessed without permission.

Keeping information

We keep personal information for as long as it is reasonably needed for the purposes described in this Policy, including account administration, security, dispute handling and business records. Some account, verification, transaction and other records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable obligations.

Service providers may process or store information in locations outside Australia where necessary to provide their services. Where this occurs, appropriate steps should be taken to protect information and support its lawful handling.

Jackpot Jill Casino may use cookies and similar technologies to help the website function, remember preferences, keep sessions secure, understand usage and improve the online experience. Some cookies are necessary for account access, security and core website features. Other technologies may support analytics, performance measurement or communications preferences.

Cookies are small files or pieces of information stored on your device by your browser. They may allow the website to recognise your device or remember selected settings. The information collected through these technologies may include device details, browser information, pages visited, session activity and approximate location.

You can manage, restrict or delete cookies through your browser settings. If you block or remove certain cookies, some website features may not operate correctly, and you may need to enter information again. Browser controls differ, so refer to your browser's help information for guidance. Cookie settings do not necessarily remove information already collected for account, transaction, security or legal purposes.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include asking for access to your data, requesting correction of information that is inaccurate or incomplete, asking for deletion of data where deletion is permitted, and withdrawing consent to marketing communications.

To exercise these rights or ask a privacy question, contact support@jackpotjillcasino-aud.com. Please describe your request clearly and include enough information for us to understand what you are asking about. We may need to verify your identity or account ownership before providing information or making changes. This is a security measure designed to prevent unauthorised access.

1. Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that data.
2. Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where needed.
3. Deletion: ask us to delete personal data where there is no continuing lawful or operational reason to retain it.
4. Marketing consent: withdraw consent or change your preferences for promotional communications at any time.

A request to delete information, close an account or withdraw marketing consent does not necessarily affect processing that is required to operate services, protect security, resolve disputes or meet legal obligations. Some records must continue to be retained for the period required by law. We will explain any relevant limitation where appropriate.

We aim to respond to valid privacy requests within a reasonable time. The time and method of response may depend on the nature of the request, the information involved and any identity or legal checks required. If you are not satisfied with how a request is handled, you may contact us again with further details so the matter can be reviewed.

Changes to this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The updated version will be made available on the website. You should review this page periodically to remain informed about how information is handled. Continuing to use the website after an update may indicate that you have read the revised Policy.